Terms of service

Terms of Service

Last updated: October 8, 2026

Welcome to Velisse.

These Terms of Service govern your use of our online store and the purchase of products offered through it.

Velisse is operated by RAVIT ECCOMERCE LTD, registered in England and Wales under company number 17500888.

1. General Conditions

By using our website or placing an order, you agree to these Terms of Service, subject to applicable consumer protection laws.

You agree to provide accurate and current information when making purchases.

2. Products and Descriptions

We aim to present product descriptions, specifications, images, prices, and availability accurately.

Minor visual differences may occur because of lighting, screen settings, or manufacturing variations.

Material characteristics, including brand identity, product origin, and whether an item is original, aftermarket, or a replica, must be accurately disclosed in the relevant product listing.

3. Prices and Payments

Prices are displayed in the currency shown at checkout.

Payments are processed using the payment methods available through our store.

RAVIT ECCOMERCE LTD is the legal business entity responsible for Velisse's commercial operations, subject to the actual merchant and payment processing arrangements.

Applicable taxes, delivery charges, and additional fees will be disclosed as required before the customer completes the purchase.

4. Orders

Submitting an order constitutes an offer to purchase the selected products.

An order is accepted when we confirm acceptance in accordance with our checkout and fulfilment process.

We reserve the right to reject or cancel orders for legitimate reasons, including suspected fraud, incorrect pricing, or unavailable stock, subject to applicable law.

5. Shipping and Delivery

Shipping estimates are provided during checkout or in our Shipping Policy.

Delivery times may vary by destination, carrier, customs processing, and other circumstances.

Customers will be informed of material delays where required by law.

6. Returns and Refunds

Returns, cancellations, and refunds are governed by our Refund Policy and applicable consumer legislation.

Nothing in these Terms excludes mandatory consumer rights.

7. Intellectual Property

The Velisse website, including its original content, design, text, and graphics, is protected by applicable intellectual property laws.

Third-party trademarks remain the property of their respective owners. Product listings must not falsely imply authorisation, endorsement, or affiliation.

8. Prohibited Uses

Customers must not use our website for unlawful activities, fraud, unauthorised access, malicious software distribution, or infringement of third-party rights.

9. Third-Party Services

Our website may use third-party payment, shipping, analytics, and ecommerce services.

These providers may operate under their own applicable terms and privacy policies.

10. Liability

We do not exclude or restrict liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Any other limitations apply only to the extent permitted by applicable law.

11. Governing Law

These Terms are governed by the laws of England and Wales, without depriving consumers in other jurisdictions of mandatory protections available to them under applicable law.