Privacy policy

Privacy Policy

Last updated: October 8, 2026

Velisse respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal data is collected, used, stored, and shared when customers visit our online store, place orders, or contact our team.

1. Data Controller

Velisse is operated by RAVIT ECCOMERCE LTD, registered in England and Wales under company number 17500888.

Registered Address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Privacy Contact: contact@velissecare.com.

2. Information We Collect

Depending on your interaction with our store, we may collect:

Name, email address, and telephone number.
Billing and shipping addresses.
Order details and purchase history.
Payment confirmation and limited transaction information.
Device, browser, and IP information.
Customer support communications.
Marketing and cookie preferences.

3. How We Use Information

We process personal information to fulfil orders, arrange deliveries, provide customer support, process refunds, prevent fraud, maintain security, comply with legal obligations, and improve our services.

Where permitted, we may also use information for analytics and marketing.

4. Legal Bases

Where UK GDPR or other applicable data protection legislation applies, we rely on appropriate legal bases, including contractual necessity, legal obligations, legitimate interests, and consent where required.

5. Payment Processing

Payments are handled by the payment providers made available during checkout.

We receive relevant transaction and payment-status information to manage orders and accounting. Full payment card information is generally processed by the payment provider rather than stored directly by our business.

6. Cookies and Tracking

Our store may use essential cookies, functional cookies, analytics tools, and advertising technologies.

Where legally required, non-essential tracking will be subject to customer consent. Customers may manage their preferences through available privacy controls.

7. Sharing Information

We may share relevant information with ecommerce service providers, payment processors, delivery companies, customer support providers, fraud-prevention services, and public authorities where legally required.

We do not sell customer information as an independent data-brokerage business.

8. International Transfers

Some service providers may process information outside the United Kingdom.

Where required, we use appropriate safeguards for international transfers of personal data.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including contractual, accounting, security, and legal requirements.

10. Your Privacy Rights

Subject to applicable law, customers may request access, correction, deletion, restriction, portability, or objection to certain processing.

Customers may also withdraw consent where processing relies on consent.

UK customers may raise complaints with the Information Commissioner's Office.

11. Data Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, or misuse.

12. Children's Privacy

Our services are not intentionally directed to children, and we do not knowingly collect children's personal information in violation of applicable law.