Contact information
Contact Information
Last updated: October 8, 2026
Our customer support team is available to assist with questions about products, orders, payments, shipping, tracking, returns, refunds, and store policies.
Customer Support Email
Order Assistance
When contacting us about an existing order, please include:
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Your full name.
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Your order number.
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The email address used during checkout.
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A description of your question or request.
For damaged, defective, or incorrect products, photographs may help us review your request.
Business Information
Store Name: Velisse
Legal Entity: RAVIT ECCOMERCE LTD
Company Number: 17500888
Registered Address:
71–75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ
Returns
Please contact our customer support team before returning a product.
Our registered office is not necessarily a returns processing facility. Return instructions will be provided by email.
We aim to respond to customer enquiries as promptly as reasonably possible.