Refund policy

Refund Policy

Last updated: October 8, 2026

This Returns and Refunds Policy applies to purchases made through Velisse, operated by RAVIT ECCOMERCE LTD, a company registered in England and Wales under company number 17500888.

1. Returns and Cancellation Rights

Customers may request a return within 90 calendar days of receiving their order under our voluntary 90-Day Return Guarantee, subject to the conditions below.

Customers in the United Kingdom and other jurisdictions with statutory cancellation rights retain those rights independently of our voluntary guarantee. Eligible UK online purchases generally benefit from a 14-day cancellation period after delivery.

After notifying us of a return, customers must send eligible goods back within 14 days, unless otherwise agreed.

2. Return Conditions

For voluntary returns beyond statutory rights, products should be returned in their original condition, with all accessories, supplied components, and packaging.

Items may be inspected to confirm that they match the original order.

Reasonable inspection permitted by consumer law does not invalidate statutory cancellation rights. Any lawful deduction for diminished value will be assessed proportionately.

3. How to Request a Return

Contact contact@velissecare.com and provide your order number, full name, and the email address used at checkout.

Our support team will provide the applicable return instructions and return address.

Please do not send products to our registered office unless specifically instructed.

4. Damaged, Faulty, or Incorrect Products

If an item arrives damaged, defective, incorrect, or materially different from its description, contact our support team.

We will assess the issue and provide an appropriate remedy under applicable consumer protection laws, which may include repair, replacement, or refund.

5. Return Shipping Costs

Customers are generally responsible for direct return shipping costs for voluntary change-of-mind returns, where this has been disclosed before purchase and is permitted by law.

For faulty or incorrect goods, Velisse will cover reasonable return shipping costs where legally required.

6. Refund Processing

Eligible refunds will be issued to the original payment method.

Where statutory cancellation rights apply, refunds will be made within the legally required timeframe. We may withhold reimbursement until goods are received or evidence of return is supplied, where permitted.

For other approved returns, we aim to process refunds within 10 business days after inspection.

Payment providers may require additional time to credit the customer's account.