Shipping policy

Shipping Policy

Last updated: October 8, 2026

At Velisse, we aim to provide a reliable and transparent delivery experience.

1. Order Processing

Orders are subject to payment verification, stock availability, and preparation before dispatch.

Processing times may vary depending on the product and order volume.

2. Estimated Delivery Times

Our standard estimated delivery timeframe is 7–15 business days, unless a different timeframe is specified on the product page or during checkout.

Delivery estimates are not guarantees and may vary depending on destination, customs processing, carrier operations, and other circumstances.

3. International Shipping

Velisse may offer international shipping to eligible destinations shown at checkout.

Shipping availability, charges, and any applicable restrictions will be communicated before purchase.

4. Tracking Information

Where tracking is available, customers will receive shipment details after dispatch.

Tracking systems may take additional time to display their first update.

5. Customs and Import Charges

International orders may be subject to import duties, taxes, or customs processing.

Responsibility for these charges will be disclosed at checkout where applicable and in accordance with local law.

6. Delivery Delays

If an order experiences a significant delay, customers may contact our support team.

Where required by applicable consumer law, customers will have the right to cancel an undelivered order and receive an appropriate refund.

7. Incorrect Shipping Information

Customers should verify their shipping details before completing checkout.

If an address correction is required, contact us promptly. Changes may not be possible after dispatch.

8. Lost or Damaged Shipments

If your shipment appears lost, arrives damaged, or is not delivered as expected, contact us so that we can investigate with the relevant delivery provider.

Your statutory rights regarding delivery and risk remain unaffected.